Dear Suwanee Family Physicians Patients, As we deal with the current Coronavirus epidemic, we are making changes to our practice and how we handle the flow of office visits. You will be taken to your room when ready and will not have to wait in the lobby. These strategies will help us keep you 6 feet from another patient, and you will not have to open a door, use a pen, or touch a credit card machine.
Thank you for your understanding.
Making an Appointment
On the phone please tell us if you are feeling feverish or have a cough.
We are limiting visits from 8:00 am to 4:30 pm to cover for a staffing shortage.
Call us from your cell phone when you arrive in the parking lot. Your car is now your waiting room. Most administrative tasks can be handled by cellphone while you wait in your car.
We will call your cell phone when your room is sanitized and ready.
No family members unless the patient is a minor.
We recommend you reschedule any non-essential, non-emergent visits until after the National Emergency is lifted.
We separate any ‘sick' patients from well patients on separate sides of the building.
We monitor the CDC website, Emory Johns Creek Hospital, Gwinnett Forsyth Hospital, and the AAFP to continually improve our processes to reduce the spread of infection.
Dr. Shih is on staff at Emory Johns Creek, and Northside Gwinnett and follows their recommendations and office process changes and guidance daily.
Refill requests for medications will be handled on a case by case basis.
We are here to help and we are very serious about your health and our role in limiting the spread of the virus. We appreciate your understanding.
John Y. Shih, DO, FAAFP
and the staff at Suwanee Family Physicians
If your medical or counseling visit can be handled virtually, schedule a Telemedicine appointment.
Call Us: (770) 831-8191
Screening for COVID-19, some follow-ups and some types of short term prescription refills can be handled virtually. Some visits may not be appropriate for Telemedicine appointments, however. Your visit will be processed through your insurance just as a regular in-house office visit.
Stay Safe and Stay Well!